Question 1

Is there a waiting list?

Accepted Answer

Get your child set up on KidsClub, and raise a contract with the days you will require. Where places are available you will be contacted and given a week to respond, before the next person on the list is contacted.

Parents of children starting reception take priority, and will be offered places on a first-come first-served basis places provided they have raised a contract by May 31st.

We appreciate parents need to plan ahead and we will do our best to keep you updated. In return its really helpful to know if your requirements change so we know the waiting list is as current as possible.

Join the waiting list by raising a contract on KidsClub here.

Question 2

What does my child need to bring for the After School Club?

Accepted Answer

Children just need what they bring for school; appropriate clothing for the weather and sun cream if required, in case they want to play outside.

Children are given time at the start of the session to eat their Nut-Free (inc. Sesame) snack brought from home, or alternatively given a piece of fruit provided by us.

Question 3

How will you help my child settle in?

Accepted Answer

We have lots of experience welcoming new children, and are used to helping them feel at home and find friends to play with. Once you have been offered a place you are welcome to contact Jenny and arrange a visit.

On your child’s first day they will be supported by one of our playworkers, who will make sure they know their way around, and will stay with them until they have settled in.

If your child is in Reception they will be allocated a keyworker, who will support them throughout their first year with us.

Find out more about a typical session and meet our current keyworkers by visiting our Welcome Pack page.

Question 4

Where do I collect my child from?

Accepted Answer

We ask that you ring 07847479626 when you arrive for collection from the Infant School Car Park, so we can ready your child and bring them out to meet you.

Pick up is up to 5:45pm. We will sign your child out of the scheme.

Unless you have an access requirement, please do not use the car park for picking up children.

Question 5

When are fees due?

Accepted Answer

Fees are due a term in advance. Please see Fees for details

Question 6

Can I cancel a session?

Accepted Answer

School’s Out is a not-for-profit organisation. Unfortunately we can’t offer a refund if your child cannot attend a session. It is really helpful to let us know if they are unable to attend (e.g. if they are off sick), particularly if they are in the Junior School, so we do not expect them to be at the meeting point. Please text or call 07847 479 626.

Question 7

What do I do to cancel a regular booking?

Accepted Answer

Please give us four weeks' notice to cancel your place.  Please notify the administrator in writing, an email is sufficient, to admin@schoolsouthenleaze.co.uk

Question 8

What if I am late collecting my child?

Accepted Answer

Children will be looked after until their designated parent/carer arrives. However, we do need to enforce the operating hours. Late collection means that staff members must stay late, which incurs extra costs and inconvenience. In addition, parents arriving late might cause us to over-run on our official letting period and therefore jeopardise relationships with our venue providers. To discourage late collection we have the following penalty in place;

If a child is collected after 5:45pm but before 6.00pm the family will automatically be issued with a £10 fine.

If a child is collected at 6.00pm the family will automatically be issued with a £10 fine, increasing by £10 for every additional 15-minute period entered.

If a family gets three fines in a year, the Management Committee will review the family’s membership of the scheme and the place may be withdrawn.

We reserve the right to pass on any additional charges made by the venue. The Manager will notify the administrator of any late collections, who will send invoices directly to parents.

Question 9

My child is attending After School Club this year, do I need to do anything to keep their place next year?"

Accepted Answer

No, your child’s place rolls into the next academic year and the Administrator will email you to reconfirm.

Question 10

My child is attending an after school activity at Henleaze School.  Can they attend the After School Club afterwards?

Accepted Answer

Yes, if you let us know, we can collect your child, from other activities.  However, depending on availability and the club your child is attending, the fee due for the ASC is still the full fee to cover the staffing costs.

Question 11

My child has a severe food allergy or dietary need, what systems are in place to ensure their safety while in your care?"

Accepted Answer

At School’s Out Henleaze, we are used to adapting our environment to safely care for children with allergies and other dietary needs. We ensure that all staff are aware of each child that has an allergy, the severity of the reaction, and what to do in the case of a reaction.

We do this by sharing a daily list of children and their allergy information. When parents register with School’s Out Henleaze using Kids Club HQ, there is section where they can describe the medical and/or dietary needs of their child. This is the information included in our daily list.

In cases of severe reactions that require EpiPens or similar, we will have communicated with parents and been given any required medication to keep on site, along with the necessary paperwork.

We have a number of staff who are trained in Paediatric First Aid, which includes training on how to use EpiPens. There will always be at least two members of staff on site with this training.

When we undertake a food activity or are providing any food for the children, the manager will check all ingredients against the allergies list when purchasing food. A deputy manager will check the ingredients against the allergy list of the food again, before any food is distributed. For food activities, the playworker in charge of the activity will also be reminded of any children they will need to be aware of regarding allergies at the start of the activity.

School's Out Henleaze,

Kids Club in North Bristol

AFTER SCHOOL CLUB FAQs